A provider for booking platforms
just published this:

When you look around at the independent B&Bs and guest houses that are winning there are a few things that seem to make all the difference to their guests.

Their welcome is warm, friendly, unique – it sets the tone for the stay.

You, the host, make all the difference…. unlike some large corporate hotel chains where you’re “checked-in” by a machine !

This is a huge advantage straight away...  ...understanding the guest, who are all different – some want to chat, take advice etc. others may not...

There's a small “flourish” at check-in

….a fresh pot of tea, some, interesting events for them to see, something local ?

The “wow factor” often comes from plain old attention to detail.

...

They are 'great' at various things, differentia- ting themselves from the “crowd” and crea- ting a memorable experience…something guests will tell their friends about...

They think of their guest all the way, anticipa- ting their needs....

....by spending time with the guests they are  able to understand how to make the stay just that little bit more memorable.

...

Essentially, “the host” seems to make the dif- ference, not the free wi-fi or parking, so orga- nising time around the guest is critical with all the other work around...

...

...instead they invest the time saved delive- ring a friendly, unique and memorable expe- rience…

...it pays off!

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